We are currently looking to expand our team! We have openings available for the following positions:
Customer Service Representative
Global Flags Unlimited in Acworth, GA is looking for motivated individuals to join our team and be trained as new Customer Service Representatives. Global's Customer Service Representatives are the front line of support for our clients and customers and help ensure that our customers are satisfied with our products, services, and features. If you feel you'd be a great addition to our team, please let us know why when submitting your application. We look forward to meeting you! Position Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and phones.
- Experience working with customer support.